Certified Crisis Management Leader™ (CCML™)

Program Objectives

At MARKO Advance (KSA) and Super Leadership Global (USA), we envision a future where organizations not only survive but thrive through robust crisis preparedness and resilient leadership.

The Certified Crisis Management Leader™ (CCML™) program equips participants with the strategic insight and practical tools needed to navigate high-stakes challenges—safeguarding long-term financial, social, and environmentalvalue.

We blend comprehensive theoretical foundations with real-world applications, empowering leaders to take decisive action and transform crises into opportunities—all while prioritizing people as the organization's most valuable asset.

Program Value Proposition

Resilient crisis management starts with self-aware leadership. While technical skills are important, they lose impact if a leader is not aware of how their thought patterns, emotional triggers, and biases affect their behavior during pressure-filled moments.

In the CCML™ program, participants learn to move from reactive, fear-based decision-making to a calm, confident mindset that enables effective leadership—even in the most chaotic scenarios. The result is a leader who not only manages crisis but leads through it with clarity, strength, and purpose.

Target Audience

This program is designed for crisis management and business/service continuity leaders at all levels, including:

Emerging professionals stepping into their first crisis leadership role

Mid-career managers handling complex operational disruptions

Senior executives mentoring and building resilient leadership pipelines

Leaders seeking to enhance their crisis-readiness and organizational impact

What Will You Learn During the Program?

1. Crisis Management vs. Crisis Leadership

Understand the distinction between management and leadership in times of crisis

Explore the organizational leadership system during all three stages of a crisis:

Pre-crisis (Preparedness)

During-crisis (Response)

Post-crisis (Recovery)

2. Leadership Priorities in a Crisis

Identify and act on what matters most during a crisis

Align leadership actions with organizational values and long-term goals

3. Effective Decision-Making Under Pressure

Tools and strategies for making clear, timely decisions

Overcoming fear, ambiguity, and information overload

4. Effective Crisis Communication

Leading with clarity and transparency

Techniques for communication that maintains trust with stakeholders and teams

5. The Role of the Crisis Leader at Every Stage

How a leader’s role shifts during different phases of crisis

Leading proactively, not just reactively

6. Cultivating a Resilient Mindset

Enhance self-awareness

Develop emotional regulation and psychological strength under pressure

7. Integrating Crisis Readiness Practices

Daily habits and organizational strategies to build a crisis-ready culture

8. Learning from ISO 22361

Best practices and actionable insights drawn from the ISO 22361 crisis management standard

9. Building Crisis Leadership Capabilities

Develop leadership traits, systems, and competencies essential for long-term crisis success

10. Strategic Future Planning

Conduct forward-looking planning exercises, including scenario-building and contingency mapping

11. Continual Improvement of Crisis Leadership

Create a plan for ongoing development of crisis leadership skills

Ensure sustainable, resilient leadership impact