International Introductory Certificate in Logistics & Transport (IICLT)

Program Outline

Introduction to Logistics

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Logistics; Description, Development, and Related Activities Description of logistics Logistics systems approach Development of logistics in history and its importance Areas and activities of logistics Logistics in economy Logistics importance for the business enterprise Total cost concept Basic logistics activities Delivery means and their development Structure of delivery means and their operation Logistics Management, Supply Chain Management and Parties Involved Description of logistics management Benefits of logistics for the macro economy of the state Parties in logistics Concept of supply chain management Outsourcing in Logistics Outsourcing Relation of outsourcing and logistics Types of outsourcing widely used in the world Reasons of outsourcing Importance of outsourcing for the business enterprises Supply Chain Operations Reference (SCOR) framework for performance management SCOR framework overview Identifying level 1, 2 and 3 SCOR metrics Customizing level 4 SCOR metrics Setting performance targets Continuous performance improvement

Introduction to Warehousing and Inventory

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MODULE I – Managing Warehouse Receiving and Storing Operations 1.1 Why Warehouses? 1.2 Managing Receiving and Storing Operations 1.3 Sorting Goods for Storage 1.4 Storage Locations 1.5 Characteristics of Goods and Storing 1.6 Location Numbering (Coding Systems) 1.7 Picking Frequency 1.8 Staff Training and Skills 1.9 Safe and Secure Storage 1.10 Stocktaking 1.11 Put Away Methods 1.12 Summary MODULE II – Managing Order-Picking and Dispatching Goods 2.1 Order Assembly 2.2 Picking Goods 2.3 Labor Planning 2.4 Key Tasks for Warehouse Pickers 2.5 Picking Methods 2.6 Improving Picking Efficiency 2.7 Marshalling and Dispatching Goods 2.8 Labor Requirements 2.9 Summary MODULE III – Managing the Provision and Care of Warehouse Resources 3.1 Resourcing Warehouse Operations 3.2 Measuring Warehouse Performance 3.3 Managing Warehouse Resources 3.4 Safe Warehouse Operations 3.5 Finance, Costs and Warehouse Operations 3.6 Reverse Logistics 3.7 Summary MODULE IV – Managing Inventory 4.1 Why do Organizations Hold Inventory? 4.2 Alternatives to Holding Inventory 4.3 Stock Classifications 4.4 Trade-offs 4.5 Stockholding Costs 4.6 Forecasting 4.7 Inventory Control Systems 4.8 Summary MODULE V – Controlling Stock 5.1 Inventory Planning 5.2 Inventory Risks 5.3 The Commercial Elements of Inventory 5.4 Reverse Logistics 5.5 Business-driven Inventory Models 5.6 Current Inventory Systems 5.7 Summary MODULE VI – Managing the Performance of Inventory 6.1 Tracking and Controlling Stock 6.2 Inventory Auditing 6.3 Inventory Key Performance Indicators (KPIs) 6.4 The Reporting of Inventory 6.5 Summary

Introduction to Freight Transport

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Transport and Freight Movements - Principles of freight movements. - Types of movements. - The role of freight transport in society. - Components of the freight transport system. - Market segments. - Types of freight. - Reasons for movement. Freight Transport Characteristics - Supply and demand characteristics. - Modes of freight transport. - Collection and distribution centers. - Facilities and resources of collection and distribution centers. The Organizational Structure of the Freight Transport Industry - Basic structure of the freight industry for different modes. - Geographically based structures for the freight transport industry. - Sizes and types of organizations. - Resources required for different modes. Freight Transport Costs and Charges - Terminology and types of costs. - Profit consideration. - Charges/tariffs/rates. - Volume discounts. - Differential pricing.

Introduction to Customer service and Marketing

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➢ Introduction to Customer Service ➢ Communications and Customer Service ➢ Understanding the Market ➢ Principles of Marketing