ITIL4 Foundation & ITIL4 Strategist

Course Overview

ITIL Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices.
 

Key Takeaways

1. Understanding ITIL and its position as a Best Practice.
2. Improve everyday practice in the IT Service area.
3. Understanding the language of the IT and improve communication between various IT roles (e.g. developers, support agents, architects, designers, etc.).