Communication Skills Course

Introduction

Communication is a fundamental clinical skill that, if performed competently and efficiently, facilitates the establishment of a relationship of trust between the medical staff and the patient-customer. Having good communication skills is also essential to collaborating on teams with your colleagues from other disciplines. Join us in this pre-recorded course to learn more about the topic and to improve your communication skills.

The course will cover the following lectures:
- Basics of Communication
- Effective Communication
- Health Literacy
- Communication Between Coworkers
- Breaking Bad News
- Informed Consent
- Difficult Patients
- Communication & Discharge
- Health Communication
- Conflict Management
Objectives

By the end of this course the candidate will be able to:
- Understand the role of communication in effective healthcare delivery
- Describe the communication process
- Define positive and negative communication
- Identify strategies and tools to address health literacy in health promotion work
- Describe the impact of effective coworker communication
- Understand the SPIKES approach to breaking bad news
- Identify the key elements of informed consent
- Understand various tactics that could be used to deal with a difficult patient
- Describe best practices that can be used to raise the effectiveness of discharge
- Describe characteristics of effective health communication

Main theme

This is a pre-recorded course; contains 12 pre-recorded videos. Each video is approximately 10-15 minutes long

This Course For :

Physician

Resident / Fellow

Clinical Laboratory Sciences

Clinical Pharmacy

Pharmacy

Other health care provider

Public and Community Health

Medical Education

Emergency Medical Services

Radiological Technology

Audiology

Social Service

Dental Technology and Assistants

Medical Technology

Sociology

Cardiac Perfusion

Technicians and Health Assistants

Speech-Language Pathology

Health Informatics

Health Education

Student / Intern

Respiratory Therapy

Psychology

Podiatry

Physiotherapy

Optometry

Clinical Nutrition

Nursing and Midwifery

Dentistry and Related Specialties

Occupational Therapy

Non Health Care Provider

Healthcare & Hospital Administration